HR Target Operating Model Design
A modern Tier 0–3 HR service model that reduces cost-to-serve and improves experience.
Service Description
A structured, top-tier transformation engagement to redesign how HR operates globally or regionally—across HR Business Partners, Centres of Excellence, People Operations / Shared Services, HR technology, data, governance, service delivery and automation. What we design • Tier 0–3 service delivery model (self-service, AI-enabled support, centralised operations, specialist expertise, strategic partnering) • Clear accountabilities, governance and service levels • Service catalogue and end-to-end process ownership • Technology enablement and automation roadmap Deliverables • Current-state diagnostic (cost-to-serve, demand, service performance) • Future-state operating model and organisation structure • Roles & responsibilities and capability requirements • Implementation roadmap with success measures Outcomes • Lower cost-to-serve and higher automation • Improved employee and manager experience • HRBPs freed to focus on strategic business issues • Measurable service performance and accountability Book an HR operating model diagnostic.